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Refund & Cancellation Policy

REFUND & CANCELLATION POLICY

Last updated September 25, 2026

This policy explains when Institute of Academic Excellence, doing business as ICE Academy ('we', 'us' or 'our'), refunds a course fee paid through the website, and how to request one. It forms part of our Terms & Conditions; please also see our Contact page for other ways to reach us.

GENERAL POLICY

Course fees are generally non-refundable once your enrolment is confirmed, since a seat is reserved for you and course access, batch planning and study material are allocated on that basis. The exceptions below cover the situations in which a refund, or a fee-free batch transfer, is available.

WHEN A REFUND IS AVAILABLE

  • Duplicate or excess payment. If you are charged more than once for the same enrolment, or charged more than the course price, we refund the excess amount in full.
  • Failed transaction. If an amount is debited from your account but your enrolment is not confirmed because the payment did not go through on our end, we refund the full amount.
  • Course or batch cancelled by ICE Academy. If we cancel a course or postpone a batch indefinitely, you can choose a full refund of the fee you paid, or a transfer to another available batch or course of your choice.
  • Cancellation within 48 hours of payment. If you cancel within 48 hours of paying, and you have not attended any class and have not accessed any online content or received any dispatched study material, we refund your fee minus the payment-gateway charges Razorpay deducted on that transaction.

Outside these situations, including after the 48-hour window, after attending a class, or after online content or study material has been accessed or dispatched to you, the fee is not refundable.

HOW TO REQUEST A REFUND

Email us at info@iceacademy.in, or call us on +91 98044 12898 (Ballygunge) or +91 70449 81821 (Sealdah), with:

  • Your full name and phone number
  • The course you enrolled in
  • The date you paid
  • Your Razorpay payment ID or order ID (shown on your payment confirmation)

TIMELINES

  • We acknowledge every refund request within 2 working days of receiving it.
  • We tell you whether your request is approved within 5 working days of acknowledging it.
  • Once a request is approved, we initiate the refund within 7 working days of approval, to the same payment method you used to pay.
  • After we initiate it, the credit typically reaches you in 5 to 10 working days, depending on your bank's or card network's own processing time through Razorpay.

BATCH TRANSFER

Where a refund is not available but you would still like to move to a later batch of the same course, we allow a one-time batch transfer on request, subject to seat availability in the new batch. No fee difference is refunded if the new batch is priced lower; if it is priced higher, we will ask you to pay the difference.

STUDY MATERIAL AND PAYMENT METHOD

Printed study material, once dispatched to you or handed over at a centre, is non-returnable. If you cancel within the 48-hour window above before any material has been dispatched or handed over, none was given and there is nothing to deduct. If we cancel a course or postpone a batch indefinitely under 'Course or batch cancelled by ICE Academy' above, your refund is the full fee you paid, and you keep any material already given to you. All refunds are credited back to the original online payment method through Razorpay; we do not issue cash refunds.

QUESTIONS OR A GRIEVANCE

For a question about a refund that is still being processed within the timelines above, email or call us using the details in 'How to request a refund' above. If you are not satisfied with how your request was handled, you can escalate it, marked 'Grievance', to our Grievance Officer at info@iceacademy.in or +91 98044 12898 (Ballygunge) or +91 70449 81821 (Sealdah), as described in our Terms & Conditions.